Univerzitet Union Nikola Tesla , Belgrade , Serbia
International University of Travnik , Travnik , Bosnia and Herzegovina
The progress of the Internet and the increasing use of information technologies have led to major changes in the internal organization of the state administration and the public sector as a whole. In addition to the legal framework, the introduction of electronic administration presupposes an organized approach of the state and other segments of society, but also the resolution of many technical issues. This type of organization of public administration affairs ultimately enables significant savings in the state budget, but also increases transparency, efficiency and responsibility in decision-making procedures of public importance. It is estimated that this will ultimately lead to faster economic growth. The Republic of Serbia entered the electronic administration reform process in an organized manner, by adopting appropriate strategic documents and achieved significant results in a relatively short period of time. Administrative bodies in the Republic of Serbia have developed a large number of online services. As a rule, these services are provided through the e-Government portal and portals of administrative bodies and local self-government bodies. Although the Republic of Serbia has done more in this regard than other countries in the region, the reform of electronic administration is an ongoing process. The next challenge the country faces is adapting the electronic government system to the challenges posed by artificial intelligence
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