In this paper, we are dealing with self-services that public administration could provide to all users of certain services. Here, we propose the application of electronic and mobile self-service in public administration, and the use of some new concepts that can support such service. We will also state what both the service user and the public admi...

By Davor Radivojević, Mladen Radivojević, Nehad Gaši, Dina Vrebac, Rudolf Petrušić