Internacionalni Univerzitet Travnik u Travniku , Travnik , Bosnia
Internacionalni Univerzitet Travnik u Travniku , Travnik , Bosnia
International University of Travnik
Internacionalni Univerzitet Travnik u Travniku , Travnik , Bosnia
International University of Travnik
In this paper, we are dealing with self-services that public administration could provide to all users of certain services. Here, we propose the application of electronic and mobile self-service in public administration, and the use of some new concepts that can support such service. We will also state what both the service user and the public administration should adhere to in the implementation of self-service with the use of computers and mobile devices. We will also list the key elements that must be taken into account when enabling users to self-service, and what the user needs for efficient self-service, accessing the service electronically or mobile (e-m-Service). In the paper, we will also present part of the results from the research on the use of new technologies in public administration, which was conducted in the period from October 1, 2022, to December 31, 2022.
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