Abstract: Client satisfaction is the goal of every business, including tourist companies. There is a saying that a satisfied customer is a loyal customer. However, does a satisfied customer really contribute to an increase in sales value? The aim of this work is to examine the connections and the influence of the achieved level of satisfaction of c...

By Saliha Brajić, Aldin Brajić

As organizations progressively integrate artificial intelligence (AI) into their operations, the role of human resource (HR) managers becomes monumental in navigating the complex landscape of AI practices and challenges. This study aimed to investigate HR managers' perceptions concerning AI meaning, its usage in daily business activities, presence ...

By Azra Ahmić

LoRa (Long Range) and LPWA ( Low Power Wide Area) networks represent wireless communication technologies, specially designed for the needs of the Internet of Things (IoT). LoRa is a specific technology within the LPWA category. These networks make it possible to connect a large number of devices over long distances with minimal energy consumption. ...

By Armin Čelarević, Ilma Mrakić

Developing countries, regardless of their size, strive for economic and accelerated development. These countries do not have the appropriate prerequisites: the necessary capital, professional and especially highly professional personnel, a more developed market with a demand for new products capable of paying, a developed trade network capable of p...

By Enes Huseinagić

The process of European integration represents  first class, social project for all the countries of the subregion of the Western Balkans. The concept of integration into the European Union covers all spheres of public life, where a significant role is played by the reform of the system of higher education. The author considers the implementat...

By Marina Protić

Today we are witnessing a time in which even wars in the world between different states are taking place in a digital format. In today's environment where the number of cyberattacks is constantly growing, no one can rely on traditional protection such as antivirus software and malware detection software anymore. Cybercrime includes a set of crimina...

By Nehad Gaši, Dina Vrebac, Amira Trako

During the actual energy crisis, primarily in the EU but also in our region, governments in the region are intensively trying to decentralize production in the energy sector by encouraging the construction of new production facilities and encouraging citizens to produce electricity. The largest number of renewable sources of electricity (RES) are c...

By Saša Đekić

The European Day of Justice was established on June 5, 2003 by the Council of Europe and the European Commission. The main goal is to bring the citizens closer to the judicial system, so that they know their rights and the means available to them in order to exercise their rights. The main purpose of Justice Day is to educate and inform the general...

By Rajko Kasagić

In this paper, we are dealing with self-services that public administration could provide to all users of certain services. Here, we propose the application of electronic and mobile self-service in public administration, and the use of some new concepts that can support such service. We will also state what both the service user and the public admi...

By Davor Radivojević, Mladen Radivojević, Nehad Gaši, Dina Vrebac, Rudolf Petrušić

Heat pumps or heat pumps are devices that have the ability to transfer energy. Pumps transfer the energy they take from the outside and transfer it to the inside of buildings, i.e. to places where heating or cooling is needed. The heat pump consists of the following parts: compressor, expansion valve, gas (for example R410) or heat transfer fluid, ...

By Azra Hrustić, Nehad Gaši