The public city passenger transport system in Sarajevo Canton is organized as a Classical Organization Model, with one monopolised public company comprising out of four subsystems: trams, trolleybuses, buses and minibuses. There is an obvious dissatisfaction of all involved in the system, primarily of the passengers, i.e. the users, and then of the employees of the company conducting transport, which is manifested with long strikes, which additionally increases dissatisfaction of those running the public city passenger transport system as well. There are also losses accumulated over the years, fewer investments in transport and infrastructure capacities, which significantly decreases the transport capabilities of the company, and which in turn reflects on the quality of transport service.
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